In September my spouse and I created agreement to get a sail towards the Bahamas together with her DISABLED sister for three days. I named the above mentioned travel agent by which I and my spouse are members. I offered this info. To travel agent DAVID YANIZ, and particularly informed him that people require one normal cottage for my spouse and that I, along with a DISABLED space for my sibling-in law, who's going alone with us. All data was prepared based on the travel broker, so when we get to the boat for that Sail in Nov. 21 2008 (CARNIVAL sail OUTLINES), we're examined in about the vessel, and get our cabins. We visit the rooms designated, and my sister-inlaw, who's DISABLED, is assigned a normal cottage, We instantly enter contact using the Pursur about the vessel, and he checks his pc, and discovers no such demand from our travel broker, and Circus, can't accommodate my sister-inlaw, witha handicapped room. We are informed by CIRCUS, that people have two options, log off the vessel, or cruise using what we have. We phone Vacation Companions US, and let them know the issue, and all-they may state is actually the same, that Carnival stated. We consider the journey, plus it Works out to become atrip from hell. We return in the sail, file acomplaint with this travel broker about exactly how we were handled at both ends, plus they refuse messing up. They protest to CIRCUS, and Circus, claims they never had any demands to get a disabled space from Vacation Companions US, and certainly will do nothing about.
We notifyTravel partners in March THAT PEOPLE aren't pleased with the results. They consequently, condition to us, that they can re-contact Circus concerning the complaint. Travel Companions USA dont appear to have it, they screwed up. They would be the travel broker we used-to guide this cruise. They need to create great to my sibling-in-law. These individuals have to create in right together with her.
WE'RE sorry we actually got associated with this firm. They are a ripoff
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