» Traveling & Tourism » Complaint / Review: Priceline - Priceline gives info in direct conflict with television advertising. #660215

Complaint / Review
Priceline gives info in direct conflict with television advertising

We recently met friends in St. Petersburg FL for lunch and ended up staying much longer than we anticipated. Because we had a three hour drive home, we decided to book a local hotel instead. I contacted Priceline online and saw that a hotel right down the street from where we were eating (The Renaissance Vinoy Resort Hotel) had a 'best price' of $112 per night. But when I clicked on the Priceline's Vinoy link, all that showed up were rooms from $269 and up. So I contacted Priceline via phone to see what was going on. The person I spoke to gave me a ridiculous price and explained that the closer to the booking date, the higher the price. Now, I think "Big Deal" would have a problem with that explanation, since he says unused rooms lose a hotel money and even a low rate is better than no revenue at all. So we called a La Quinta Hotel directly rather than go through Priceline and got a great room a few miles away.

In the past year I have gotten out of the habit of using Priceline because they are never reasonable in their bid acceptance and then make the customer wait 24 hours before rebidding. I don't have time for that foolishness... Wise up, Priceline... We are all going elsewhere because of the lack of customer service, bad info, and idiotic bidding policies.

Offender: Priceline

Country: USA

Category: Traveling & Tourism


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