Complaint / Review
Stacey Mc Royal
Queen and Crescent Hotel Lying, Anal, Lack of Professionalism, Fraudulent Billing Practices

Reservation made from Feb 4-Feb 7. The cancellation policy was 72 hours.
On Feb 1, the reservation was cancelled.
On Feb 2, the hotel error message reads: HOTEL POLICY CONFLICT WITH CANCELLATION
Did not see the error message until Feb 4 when the flight was cancelled for Dallas weather.
On Feb 4, called front desk and reservations and both refused to cancel. They let the reservation become a no show so they could charge the penalty.
The GM, Stacy is VERY rude and said we are charging for no show. Did not care about anything even though she read the notes to me about the concern of this reservation becoming a no show.
American Express has taken the money back and I am looking to file charges on the hotel for the fraudulent practices. Save yourself a major headache and book elsewhere.