I was charged $25 for a reservation that was made for THREE MINUTES before it was cancelled due to a change in my work schedule. My reservation was cancelled well over a week before the reservation date, causing no inconvenience to the hotel or the site. They didn't even have time to charge my credit card, however the will still be charging to my account the $25 fee.
I contacted them and tried to reason with them, they were rude and unhelpful. Also if you make a reservation through this company they charge your credit card before you even check in and if you cancel within a day or two of your reservation they will keep your money completely PLUS the $25 cancellation fee.
This is just not good business to me.in as competative a business as online hotel reservations they should value their customers much more than that! But they don't! They are in it for any quick money that they can filch out of you, not to provide you with better service than their competitors. I have warned the hundreds of employees with my company and I am warning you too, stick with the bigger and better hotel reservation sites that actually know the meaning of customer appreciation.
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