My daughter is in the USAF and had long ago purchased a plane ticket home to Idaho for Thanksgiving. Over the weekend she went to print out her ticket, ended up canceling her ticket by accident. Yes, this was her fault only.
She was on the phone to Orbitz overseas customer service within minutes - "Please can you do anything, any other airline, any other flight?" No, and her $800 ticket and her travel insurance is gone - nothing. This is the then email sequence-
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Auto-Response
11/13 04:05 PM
Thank you for contacting Orbitz.
Customer
11/13 04:05 PM
While trying to print off my ticket for this Thursday, I accidentally canceled the ticket. I did NOT mean to do that.
Could you please help with either retrieving my reservation or a refund for my money.
I did purchase travel insurance.
Thank you,
Dear,
Thank you for contacting Orbitz.
I understand you wish to reinstate your cancelled flight reservation.
Once the reservation is cancelled, it cannot be reinstated.
Yes, it was her error - but for heaven's sake - she called within minutes, she would have been very willing to have paid any fine. Now, no Thanksgiving in the States.
And as she is young military, with no credit card - it was done as a debit from her checking account.
Space A travel is too uncertain for a major US holiday.
The only choice for military is internet ordering.
Not sure what this report can do. We are done crying over this - but others, please just be so careful where you buy a flight home.
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