I was sitting in the boarding area for DL flight #6664. Departure time for this flight in Cincinnati was 9:15am. My destination was Sarasota on Feb. 1. A Delta Connection employee asked me if I wanted a curb side pink ticket for my bag. I said no for I knew my bag would fit under the seat in front of me. I live in Cincy and in Fla. And carry very little from place to place. She asked me a second time and I said no. I told her that I would carry the bag on the plane. She finally insisted that I curb side my bag and I told her that it was not going in the belly of the plane for it was staying with me. She followed me down from the departure gate B14 to the plane and got on with me!!! She was relentless, rude, obnoxious, unprofessional, and as far as I am concerned, an embarrasment to Delta and to me. On the plane she saw that the carry on truly slipped under the seat in front of me.
I did not just fall off a bus and onto a plane for the first time. I am in my late 50's, my husband flies constantly on Delta for business to London, Chicago, New York... Get the picture?
Delta, you have taken CVG from an internationally ranked airport to basically, a regional one. The down grade is shameful. I think you have also down-graded on the quality of employees. This woman was caucasian, long brown hair and I believe with bangs though I tried not to look at her, and heavy. If you have the interest, I am sure you can go through your records and find the woman who appeared to be in her 20ish to 30ish years.
It is amazing what a uniform will do to some people who are looking for power and control.
In this economy, if you cannot control her and redirect her, maybe you should look at other applicants for the job. I am sure that you could find someone who would appreciate and understand the
job.
Good luck. I hope you have the interest in dealing with this issue.
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