My plane ticket on Delta cost $109 RT. I had to change the flight, no fault of my own. I was willing to pay the change fee, until I learned that it would be $150, more than my ticket.
Delta has given me a credit of $109. But when I go to use the credit, I will be charged $150, plus another $50 (additional service fee), and the cost of whatever my new flight might be.
Why would I use this credit? It is as if they are stealing my money, not charging a penalty fee. That's because the high fee prohibits me from using my credit. Not only that, this is unfair and irrational.
What choice do I have? My only choice, as per this "change fee" policy, is to give Delta $109 or spend more money in fees if I try to use my credit. As soon as I had to change my ticket, I no longer had any choice except to sacrifice the whole ticket. I would be foolish to pay more money to Delta.
Of course, I would not mind paying a change fee, if it was reasonable and was some % of my original plane ticket. But it's not like that. This is a $150 across the board. That means, they just stole my money and I will not let them steal any more of my money ever again.
I hope you will not fly Delta because if I had known about this Dragonian policy, I would never have chosen Delta to begin with.
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