My family and I were on vacation in Phoenix this summer. As our plane was taking off, one of the engines decided to stop. We had a connecting flight in Atlanta. When we got back to the terminal, we were told to check with the staff about the status of our connecting flight. After standing in line for 15 minutes, I finally got up to the desk. The supervisor for Delta, Patricia K. Didn't even acknowledge my existence. I tried to get her attention and she just ignored me.
Needless to say, I was irate. After a 2 hour delay, we finally get in the air. The pilot says that there will be quite a few representatives at the gate to assist us with our connecting flights. After landing in Atlanta, we sat on the tarmack for a 1/2 hr because there was another plane at our gate. Once we get off the plane, there was only one Delta representative at the gate. We missed our connecting flight and ended up spending the night in a hotel compliments of Delta. What was so ironic, Delta had to put up 110 of the passengers on our flight for the night. Most of us stayed in the same hotel.
The next morning, we got to the airport in Atlanta 1 1/2 hours before our flight. We get to the gate and there's an announcement that our flight is going to be delayed because they have to find the flight crew! We left Atlanta 40 minutes late.
I think that Patricia K in Phoenix needs an attitude adjustment. I don't think she realizes that we, their customers, are paying her salary. From the type of service she provided, I think she might volunteer for Delta.
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