Usacomplaints.com » Traveling & Tourism » Complaint / Review: Cliff House Inn - Overcharged. #499918

Complaint / Review
Cliff House Inn
Overcharged

We pre-arranged our space within the phone-based on thoughts we acquired from their site. The website notices a personal beach, a swimming in a rich tropical backyard, unique atmosphere, trademark support, explaining the Motel whilst the "Treasure of the Pacific". Within the telephone the areas were referred to as being excellent with sea views. Centered on this explanation we'd really arranged out-of an extremely good and more affordable resort in Santa Barbara using the intention that people might celebrate on our yesterday in Southern California and remain in the Treasure of the Pacific. What we discovered was an Motel in a situation of some disrepair situated just 50-feet in the sound of the freeway. The ground within our space had a substantial pitch, and also the areas appeared usually incomplete with pealing paint, a reflection quit dangling at an angle, along with deficiencies in end, fixtures and components which may usually be anticipated and related to an Resort getting $130.00 per night. The swimming portrayed on the internet site was the truth is definately not appealing. The underside was coated in dust, the pillows about the bar seats were weathered and split and actually totally coated in chicken droppings so they were difficult to actually contemplate applying. There is no body existing in the Motel to cope with our issues. The small lady at the front end table might just claim that we contact management by mail. Overall at this time we offered significant thought to departing the hotel, but at this time we were concerned we may be billed for that space whether we remained or not and in those days of evening it'd not have now been a simple job togo to check out another hotel. We delivered later that night. We again requested the clerk when somebody with a few expert could be existing and we were recommended "often sometime between 9:00am and 10:00am". We'd an earlier trip 24 hours later and also the next day we visited check-out at 7:30am. We were wishing to atleast have the ability to keep in touch with somebody, but discovered that no body could be accessible till 8:00am. We waited until 8:00am and indicated our issues to a worker operating the leading table, who ended up to become the sibling of the dog owner. We indicated our problem that people experienced the caliber of the resort have been misrepresented to us. She did atleast apologize to us and provided the motel price be decreased to $60 for that evening. We recommended nevertheless, that on the basis of the conditions we ought to not be asked to purchase the area. It had been left that she'd examine this using the operator of course if they'd any trouble with this specific, they'd contact us straight. Upon returning home, we discovered from our credit card organization the full-room price of $130 have been billed to the charge card. This really is definitely cheating and insufficient professionalism is terrible.


Offender: Cliff House Inn

Country: USA
Site:

Category: Traveling & Tourism

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