Complaint / review / scam report
Carnival Cruise Lines
Conquest still not going to Mexico almost a month after CDC lifts warning

Complaint / review text:
I booked my cruse several months ago for the Carnival Conquest leaving on June 7th. At that time, it was scheduled to stop at three ports, Montego Bay, Jamaica; Grand Cayman, Cayman Islands; and Cozumel, Mexico.

When the swine flu scare started, they dropped Mexico and I understood. The CDC recomended that this action be taken. However, the warning was lifted close to a month ago and while the Conquest could go to Mexico, Carnival has made the desicion to wait until after the middle of the month. All that was ever offered was a future cruise credit or a $20 per guest onboard credit. A refund was out of the question.

I am sure that I am like many others that can't just move my schedule around to take a later cruise. Even if I could, Carnival wanted more money than I had originally paid and the rooms were on lower decks. Carnival didn't move the other ports to different days and there was still room in Cozumel for the ship. Carnival chose not to do the right thing, they chose to do their thing. To my knowledge, Carnival could still do the right thing and route the ship to cozumel, but they have decided not to do so.instead, we all get $20 to spend on an extra day on the ship.

I am guessing that the reason they aren't changing their mind is because of the extra money to be made on booze and fuel saved while traveling at a slower speed. The reason given to me for not returning to Cozumel was that not enough people canceled when they dropped the port. I wonder how many people were like me and canceling or postponing would have meant no vacation this year. I look forward to talking to other guest about this situation once on board.

Contact information:

Offender: Carnival Cruise Lines

Country: USA   State: Florida   City: Miami
Address: carnival. com

Category: Traveling & Tourism


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