Usacomplaints.com » Traveling & Tourism » Complaint / Review: Expedia.com - Non Refundable Hotel. #463182

Complaint / Review
Expedia.com
Non Refundable Hotel

I arranged 4 rooms in hotels in Rio De Janeiro for that new yearis vacation (12/26 - 1/1) in the Tulip Hotel Copacabana. I'd to guide them with four individual itineraries since there is no method to identify the various mattress designs for numerous areas in one single booking. I examine every detail of the very first scheduling and just repeated the procedure four-times to guide the four areas.

Because creating the reservations, our ideas have transformed, and we had a need to stop the reservations. Three of these terminated with merely a $25.00 cancellation fee. Nevertheless, the next reservation confirmed a termination fee equal-to the whole reservation — $1,472.50! After 90 units of time-on the telephone, I realize that among the four concerns had a nonrefundable / non-termination term. This term didn't display about the verification screen (I am advised it had been concealed behind a link named "Home Guidelines" on that display.) Or did it seem about the e mailed verification that I obtained soon after purchase.

After I examine my schedule online today, you've togo through two links to obtain the non refundable term. First click "Display Resort Guidelines" and click "Observe Tulip Hotel Copacabana change and cancellation policies".

I can not realize why 4 concerns, completed exactly the same method, within the same visitor program for that same resort and also the same times might have various conditions of support. I also hardly understand why Expedia will not attempt to assist by atleast implementing of the resort. This time around framework usually publications all accessible areas in Rio, and also the resort stands to create more income by obtaining somebody for the reason that room who'll buy extra providers while they're there, in the place of maintaining my cash and having a clear space.

Our company won't be utilizing Expedia again for almost any corporate travel — or can I actually utilize them again for individual journey. I highly recommend that you simply not utilize Expedia for hotel reservations.


Offender: Expedia.com

Country: USA   State: California

Category: Traveling & Tourism

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