Complaint / review text:
I created resort reservations for three partners through Expedia and required low-smoking areas. I acquired two individual confirmations stating that it'd reserved low-smoking areas. Whenever we reached the resort, we were informed that people were arranged into smoking areas. I confirmed my verification document towards the resort also it subsequently confirmed me that Expedia required smoking areas. This specific resort didn't have every other low-smoking rooms available. After many calls, we discovered that there have been no additional rooms offered at every other resorts in the region and we were compelled to remain within the smoking areas. A number of us are vulnerable to cigarette smoking and woke up the following day sick.
After I reported to Expedia, it rejected to simply accept any obligation and pressed the fault onto the resort, despite the fact that I'd previously observed the pc path that confirmed that Expedia created the error. This is actually the last moment I'll utilize Expedia.