Staggeringly inexperienced customer support! I would arranged a resort reservation in London, Portugal utilizing Expedia.com for myself and my girlfriend. To use for the particular schengen visas to go to Portugal, we had a need to publish the resort reservation combined with the schengen visa program. Since I have'd arranged it the schedule just had my name onto it under "Tourist Title" and I desired to include my girlfriend's name thus she might publish the exact same schedule on her schengen visa program.
Clearly the web site didnt have any functions to permit such changes-so I chose to contact Expedia customer care. I used 20 minutes attempting to clarify what I needed to somebody having a strange feature who didnt determine what I had been requesting despite me talking slowly and obviously. For 20 minutes he kept stating that TO ALTER the title of the individual he'll have to stop and re-guide while I kept showing him used to do not need TO ALTER but I needed TO INCLUDE the title of the 2nd tourist.
Ultimately he got it, he then went down to keep in touch with his boss and returned and stated I ought to contact the resort so that they might do it. I inquired if that will ensure it is appear on Expedia and he explained no! He didnt appear to realize that the entire reason for me calling was to truly have a second-person's title appear about the Expedia verification. And lastly he explained he couldnt do this in his "program".
It had been extremely annoying to obtain a simple request conveyed. I'm surprised the most important purpose of any company - customer service might have such mess. Expedia has terrible customer care. I am frightened to consider how it will be easily am stuck within my journey on an Expedia schedule and require their aid. Heck with Expedia and also the others (Iam confident they are all awful) Iam returning to my travel agent. Atleast they've qualified people I will talk to.
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