This is actually the notice I delivered to hotels.com after spending over an hour or so on the customer support point, being used in the incorrect individual or stop four-times, being named an asshole by customer support and never provided a right solution why none of the costs offered on the current 'Ny For Sale' marketing were really accessible:
'it has become totally undesirable and completely absurd. I've been about the telephone today together with your customer support for over one hour. The very first person I talked with, Angel, was very useful, nevertheless when he attempted for connecting me to some boss to assist me more, I had been disconnected. I called back again to the amount he supplied and talked having a minute customer support representative who attempted to move me to some boss.
This time around I had been used in an interior help-line, where the one who responded it requested for my staff identification number. After I told him I had been no employee, he moved me back again to the primary point wherever I talked to some NEXT customer support person. I questioned again to talk to a boss. I had been moved again. I talked to some lady for all moments and he or she was very useful, but she stated she could not answer some of my concerns since she wasnot a boss and wasnot in customer support, she was within the revenue office. Therefore she moved me again towards the primary quantity wherever I acquired my NEXT customer support individual, in my opinion her name was Anila.
As she answered the telephone, I noticed within the history another customer support representative stating, and that I estimate, 'this person is just a genuine asshole', followed closely by scores of laughing. After I requested Anila if she'd heard what I noticed, and he or she responded that no one had stated that, I informed her I understand what I heard and that I needed to consult with a boss. She subsequently attempted to create up many tales why it had been difficult for me personally to talk to a boss, such as the proven fact that used to donot possess a booking amount. None of another three customer support representatives appeared to are having issues with this specific or the additional b.S. Causes she gave me for not moving me.
Finally, after I wouldn't take-no for a solution she set me on-hold, and after another delay, a lady called Myra responded and recognized himself like a boss. She was totally impossible. She'd not I would like to clarify the issue I had been having and constantly reduce me down. Whenever we eventually got towards the base of the issue, that we may describe briefly, she couldn't actually understand their very own site precisely and may not really find the resort in Ny that I had been calling about. I wound up informing her that it had been useless for me personally togo through this any more, informed her farewell and hungup. If this is actually the greatest you certainly can do, you then clearly have to do anything extreme rapidly to enhance your customer support.
'Today, when it comes to cause I named within the first-place, OVER AN HOUR PREVIOUSLY, I had been attempting to guide a three-night resort remain in Nyc beginning on February 13th. After I attempted to guide my stay, there is a link marketing a unique on Nyc hotels. I visited about the link and noticed some good prices, particularly one for that Millennium Broadway Inn.
The estimated price promoted nowadays, Thursday, December 31, was $112 per evening to get a three-night stay. At this time, the cheapest price as you are able to really guide an area for as of this resort for that times I required is approximately $197. Not really close. And so I tried different resorts shown about the campaigns site (http://www.hotels.com/promotion. Jsp? Id=34159&tab=deals&al=h) and many times for every resort. So far as I will inform, none of the prices advertised are now actually readily available for the times promoted. Personally I think that you ought to possibly defeat this page totally, revise it frequently, or attempt to create things right if somebody like myself attempts to guide through this campaigns site—that you are marketing on many locations in your site—and it is not able to obtain the prices advertised. I believe this type of exercise is similar to scam and really should not be abided.
For this reason I'll be forwarding this mail, in addition to screenshots of the relevant webpages to as numerous customer sites I will (i.E. Consumerist.com, Angie's Checklist) easily don't obtain some type of acceptable response. I actually donot believe you would like the status like a fraudulent company and that I don't believe you wish to shed any clients, particularly in these challenging financial situations. Please react to this the moment feasible and I would like to understand what you certainly can do about these circumstances. Thanks.'
Which was four nights before and that I have not noticed a term from their website. I actually donot actually be prepared to, both. And that I will not be using the services of them again. I'd motivate one to do exactly the same.
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