I would like to let you know about my horrible encounter with Orbitz. I purchased since Sept a at orbitz.com, to travel from Mexico to Athens, Portugal with my entire household (6 people).
We received email verification from Orbitz, and there is never any modifications towards the schedule, neither by email or from the Orbitz site.
He day-we reached the airport, Iberia informed us our Madrid-Athens trip did not occur. The trip was run by Iberia (Mexicanais companion). Iberia informed us it was Mexicana's problem. We visited Mexicana's practices in the airport plus they informed us it was Orbitzis problem.
We'd to contact Orbitz (long-distance, from our cell phone). It had been excellent to listen to "our phone was extremely important for them, and please maintain" for 15 mintues, while they attempted to straighten out the issue. Orbitz never resolved something, simply informed my it was Iberia's problem.
Nevertheless, in Orbitzis site there's a choice named ORBITZ JOURNEY SIGNALS there is never any alert explaining any termination or change.
Finally, Iberia fixed it out and deliver people although Madrid-Rome-Athens with another provider, Olympic Airlines. Plus they informed us the return journey did not occur both. We had a need to individually organize this in Athens, at Iberia's office.
Good reservation work Orbitz!
I visited the Athens Eleftherios Venizelos airport. I invested an entire evening and 60 pounds) and maynot resolve anything
I visited Iberia's cubicle (given that they do not have correct practices at Athens) and that I was informed with issue was started by Orbitz, they noticed we'd taken care of the seats, but could not access the machine. The stated the tickets were compensated, but Orbitz did not possess a reservation for all those seats!!! Just how can this occur?
They went even more, informing people (again) the trip Orbitz "reserved" did not occur.
Iberia informed us to get hold of Orbitz and repair the problem.
Whenever we utilized our Orbitz webiste consideration, surprisingly enough, 1 / 2 of the trip (the Madrid-Athens-Madrid component) had dissapeared (although, the attentive area did not have any signals).
Clearly, I'm not prepared to purchase an extended distance phone from Athens to US to truly have a saving inform me "how crucial my phone is".
I wrote to Orbitz Customer Support http://faq. Orbitz.com/. I described my issue and requested to get a remedy. I had been designated this event number: 081226-002707. It was their answer:
Dear Orbitz Client,
Thanks for calling Orbitz.
I am aware you're uncomfortable using the routine change for your journey.
Routine adjustments are based on the airlines. Orbitz doesn't create these modifications; we just check your concerns during your trip and make every attempt to inform you once the flight makes a routine change. It's essential that you evaluate the routine change info from Orbitz to make sure they're appropriate.
Because of The comprehensive character of routine modifications it's challenging to deal with them through email. I request that you simply contact our specific routine change table at (800) 323 5717 when you have any more inquiries.
Truly,
Lewis Jonathan
Orbitz TLC Group
While you can easily see, they declare this isn't their problem however the flightis. Which flight??? Iberia or Mexicana? But again, they request to contact a 1800 quantity, that CAn't be attained from Athens
I wrote for them detailing this:
We're in Athens, Portugal, without any method of calling you. We created A Global ask the visit to Madrid, and used 19 units. We shall not achieve this again. Nowadays, we invested 60 pounds on the round-trip towards the airport to try and repair the problem. Iberia claims its the travel company's obligation.
Orbitz at virtually no time approached us and educated people of any modifications about the routine. We reached the airport and there isnot any trip, so that they deliver us through Olympic Airlines via Rome. It was not resolved for that return.
We've no reservation quantity, and that is your problem. Iberia claims the seats are compensated, with no reservation. Because we settled Orbitz for the journey, we anticipate Orbitz to repair any issues with our routine.
You are able to reach us in Athens at thirty-210-xxxxxxx yyyyy Resort, with zzzzzzz (me).
We've already invested an entire evening attempting to repair this, and that is not exactly how we decided to invest our vacations. Please resolve the issue and let's understand.
Thanks.
Finally, I obtained a solution from Orbitz that I however might resolve my issues eventually:
Dear Orbitz Client,
Thanks for calling Orbitz.
I am aware you'd not have the ability to contact to help make the modifications.
I've submitted your problem to some boss and you ought to anticipate an answer within 24 hours. I apologize for almost any trouble caused and enjoy your endurance while this issue is analyzed. Whenever we do discover of the difficulty, Orbitz requires instant motion to avoid any potential frustrating encounters for the clients.
Truly,
Mark
Orbitz TLC Group
Which was obtained from Orbitz on Fri, 26- Dec 12:37: 44 -0600
It's today nearly Friday, 29 Dec and we still have not seen from their website.
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