I've exchanged money before with Thomson and always been relatively happy. So, when I booked a hotel for stopping in on my return from holiday in China, I had no hesitation amonut ordering some Hong Kong dollars and Chinese yen. I purchased my currency for £750 thinking all was well. But I was horrified the next day, when I found I could have purchased the same amount of currency elsewhere for £620, a loss of £130. I thought Thomson had made a genuine mistake. But they said "No", I had paid their going exchange rates. And could not do anything about it.
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