Purchased RCA Scenium 50-inch DLP HDTV two years ago—one of the selling points of DLP technology is that the picture is powered by a simple bulb, and to replace it costs about $150.. AND make no mistake, the picture was brilliant on this tv. But the bulb burned out after a few years, so I called the number on their website to order, and discovered bulbs were on backorder. That was hard to understand—a major manufacturer has no bulbs—the one common part that would be most in demand by consumeres!
Thomson told me to check with RCA retail outlets—Sears, Best Buy and Radio Shack. They all said they don't carry bulbs. Then Thomson said check the internet, which I did. I purchased a DLP bulb that matched the part no. 265866, from a company called DEADLAMP out of Texas. The bulb didn't quite fit the housing, the base was constructed differently, and most important, the picture is very dim..
Deadlamp doesn't return emails or phone calls, so thank you RCA/Thomson for your help in sending me to a scam operator. Now it's been at least 6 months trying to genuine RCA replacement bulb from Thomson.
As of yesterday, bulbs ARE STILL on backorder from China. And I ask, how can a major manufacturer sell an expensive piece of electronics, then not have the responsibility to support the device with such an important replacement part.
My TV is absolutely useless right now, and Thomson doesn't seem to care. RCA's good name and reputation are certainly at stake, but what is a consumer to do. I am disabled and it's difficult to run around town like Thomson suggests I do—but I'll do it if someone has the right part. It's just crazy that RCA would manufacture a set then drop the support. Please help!!
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