Please be aware that Hilton employees very savvy outbound telemarketers to contact previous travelers to one of their hotels and/or subsidiary hotel chains. I traveled to a Hilton in Wisconsin over a year ago for a business trip and received a call from Scott Vaugn rep I.D. 15142 saying that they had a special promotion to encourage people to stay at one of their participating properties for 3 days and 2 nights within in a year. I asked him several times what the catch was and he stated no catch you just have to travel within the year.
That said, I knew of a business trip I was attending in NYC which was also one of the destinations partaking in the promotion so I skeptically took advantage of the offer. Scott was super smooth and friendly and stated he was a Hilton employee and made it sound like rotated to work the phones part time and also as a reservationist (which I believe is BS). Nonetheless, I asked several times within the call if there was a time share tour involved and was assured by Scott that there was not. Then, he proceeded to verify my credit card info etc and read me a disclaimer of which there was never any mention of a 90 minute tour.
What's extremely irritating about this situation aside from being boldly lied to, is that there was no verification system in place to catch this liar before billing me. How is that possible that Hilton would have such poor quality control? Furthermore, I discovered the lie about 2 days after enrolling as I called the reservation line to book a hotel and was told I have to attend a 90 minute presentation or I didn't get the rate. I hit the roof.
I asked to speak to several supervisors (Natalie and Edgar) of which I told them I would be filing a complaint if I didn't get a discount on top of my money back. I wasn't asking for a freebie just for them to honor what I wasted 45 minutes of my time for on a bs phone call. They said they didn't have the authority to honor any discounts but yet somehow they are part of the same company Hilton. I just want everyone to know that Hilton has poor customer service and doesn't have a plan in place to satisfy customers that are schemed out of their money when their corporately employed personnel lies to consumers. This is just the first stop.
Sean, Tampa, Fl
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