We have not taken our vacation yet and we want our money back from Ramada Plaza Resort. We have read on the web they are a ripoff scam company and they have already tried to rip as off. My friend and I agreed to split the cost of the trip total amount $798.00. I payed my deal as we had agreed on the phone for $399.00 and my friend send them a check for $200.00. Without any authrorization this month they charged my account for the amount of $69.93 they told me to a plan that according to them I agreed to. I never agreed to any plan they apologized and said they would reimburse me the money. I phoned American Express and told them my account was charged without authorization and American Express told me they coud do this particularly when it comes to a hotel.
I explained that I have not been there here and couldn't have possible made use of any additional services but American Express says that at this point they can't do much about that perhaps they can get after them next month if they don't refund the $66.93. My friend and I want to cancel the entire trip and want all our money refunded. They said my contract states that the money is not refundable and it's too late to cancel our contract. This trip has turned out to be a nightmare they keep charging me for extra things all the time. Please help me cancel this trip and get my money back and make sure that Ramada Plaza does not keep charging my account becuase American Express says that if I have given them a verba preapproval plan to charge my account (which I never did) American Express cannot cancel my credit card. I have warned American Express about this guys are they responsible as well as to make sure that nothing is charged in my account from that company.
Please help. I'm a single parent barely able to make ends meet. This trip according to them was a steal deal it was suppose to be free.
Rosar
Toronto, Ontario
Canada
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