They messed up our check out, and finally got that straightened out. Today, I discovered they had charged my debit card for $150 and are accusing us of stealing their clock radio/Ipod docking station. It was there when we checked out and both my husband and I double and triple checked the room at check out.
The manager, Derek Roberts, told my husband that it was there when we checked in and after we checked out it was missing. I have called Vicki at Marriott corp office and requested an investigation. I have called, Derek Roberts, the GM and left 2 messages for him. He told my husband and Vicki that he is not going to refund the money. I told Vicki that I am disputing it with my bank. They bank has refunded the money and closed my debit card. I am not going to take this lying down!
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