I was surfing the net, looking for possible services I could use if I needed to make a name change on my passport in a hurry. I found a link for this company and filled in my information. When I put in my credit card info, I assumed they would charge my account only if I used their service. There was no clear disclosure on any of the pages that talked about this company's lack of a refund policy. It's only if you click on their small "Terms of Use" link that you then find out they don't give refunds. I don't think this company should charge your credit card unless they provide a service to you, like when you send them your documents for processing. I checked the Better Business Bureau of West Palm Beach, Florida and found this company has an "F" rating because they ignore consumer complaints and don't respond to the BBB. I wish I would have done more checking on this company before I clicked on their link. I wrongly assumed that because Forbes and MSNBC had done articles on them that they were legit & would deal fairly with customers and potential customers. This company also goes by ExpeditedTravel.com. I certainly wouldn't recommend them to anyone.
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