Here is my report as filed to rushmypassport.com/expeditedtravel llc
Ronny,
I would like a full refund of my money for the 24 hour service. You guaranteed me that my passport would be there. It took over 72 hours.in addition, it did not arrive to the city I originally needed it in. You then called and recommended that I send it to Atlanta, my layover city. You claimed that you spoke to a supervisor at Delta, who told you I could fly to Atlanta. I spoke to MCI supervisor Pat from Delta, who advised me that Delta would never allow that to happen and it is standard Delta policy that you MUST have your passport at the originating city to leave the country.
Dealing with your company cost me an extra $1600 dollars to make my trip. Pat, the Delta supervisor for MCI claimed we were lied to by your company. Then to change my flight to a one way, because I did not have my passport. This cost me $900.00. Besides the $375.00 i spent to have my passport 24 houred, then I paid an additional $210 to FEDEX same day shipping for my passport, when I still couldn't board my original flight.
Upon arriving in Atlanta, you told me to go to the Delta Cargo area so I drove around for 2 hours and spend over $100 in cab fees when i never needed to leave the airport I needed to go to Delta Dash. The man from Delta Cargo said that FEDEX doesn't ship there and had no idea why anyone would tell me they did. Finally here i am Friday July 10 after arriving 9 hours later than my original time on Wednesday, and I STILL do not have any luggage b/c of the confusion at the Airport. Please respond IMMEDIATELY.
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