During the summer of 2007 I booked a flight to San Juan, Puerto Rico. I booked (9) first class tickets on the Delta.com site. The trip was for the Presidents week vacation when my children were off from school. From the end of November thru December I received no less than (4) phone calls from Delta asking to give up my seats. I re-arranged some schedules and was able to give up (3) seats.in consideration, they told me I would get a 3 vouchers worth $900.00 that can be used by anyone and I had a credit of the full value of the original tickets that had to be used witin (1) year (Approx. $2800.00).
Recently, I tried to book a trip to London for Memorial day weekend. I was told by Delta that I could not use the tickets from the February trip. I was informed by a supervisor that they NEVER change a name on a ticket. This is contrary to what I was told in December when I voluntarily gave up my seats. Now I have contacted AMEX (Delta Skymiles Card) and I have contacted NYS Consunmer protection. I am a loyal Delta Frequent flier and I cannot believe that I am be treated this way. Does anyone have a suggestion on how to handle this situation?
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