5 of my friends and I rented scooters on 1/5/08 for 24 hrs when we took a trip to keywest. I spoke with owner (Hank Dean) stating that he would give us deal because renting six scooter's at $40 each plus tax which came to $45 so we agreed on the price. The owner said they would bring the scooter's to the place were we staying at. Half hour later they brought scooter's by an employee name Matt. He had about eight scooter's but three of them didn't worked so we were only able to rent five of them.By the time we actually got the scooter's was about 8:49pm on the 5th.
On the 6th at 6:42pm I called Matt to let them know the Scooter's were ready to be returned and he said he would be at the place we were staying at in about ten to fifteen minutes so I told Matt that we were going to get some coffee and be back in about fifteen minutes.
When we were pulling in to place where we stayed at I saw Matt pulling out so I called him. He said okay, after waiting ten minutes we called him again why was he taking him so long and he said that he got a call from another customer and that he will be there in 30 min. After 30 min, we called him again and he said he is stuck at the other place and to call his boss "Hank Dean".
When we called his boss, he yelled at us saying we were late and that he was going to charge us extra day and just hung up on us. We called him again and he yelled at us saying not to call back and hung up the phone again. L. Since we had to get back home and it was getting late, we didnt bother to ask him. We then knew that it was all pre planned. Next day we noticed that he charged us twice. And also these guys dont have a physical address anywhere on their website.
I suggest that you avoid this company all together. There are other scooter rental places which has a physical address so that you can go there and complain if you want.
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