I have also been 'had' by the very same company. Two years ago i 'won' a 2 week holiday in three parts, of which i had to pay 600 yes pounds not dollors, tried to cancel two days after, and was told that Via email, that i had to wait for my holiday package to come in the post, i waited over a month! When it came i returned it with the letter asking for a refund. My credit card company asked me to send all the copied information, i had, only for them to come to the conclusion that i had not but a victim of fraud and that there was infact nothing i could do.
This went on for so long back and forth, for over a year. I was given Email and websites that contained nothing or very little information of my package. I was also given a number that was never answered. I can't even tell you how much hassle i have been through. Then out of the blue i had a phone call from the resort, telling me that my package had expired and that if i wanted to, i had to pay a further $300 to keep it, you can guess what my answer was.
Then today they rang me again! Asking me pay more money so i dont miss out?! Are these people insane? The women on the end of the phone infact DID say that this problem is happening alot (hump)
This company makes me sick, no wonder they can afford to give 'discounted' vacations they must be make a killing 600 a time. I now try to forget about my stupid mistake, and have learnt the hard way that if something sounds to good to be true it more than likely is.
Sarah
crewe
United Kingdom
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