I booked a cruise through Cruises-N-More and received a "final payment received" confirmation number and e-mail. I then registered on-line through the cruise website. I thought everything was in order. Today, I called the cruise line and they said that my cruise was "auto cancelled" because my credit card was declined by Cruises-N-More. I called my bank and confirmed that no charges had ever been declined on my card.
No one contacted me from Cruises-N-More. The TA Eric had my e-mail and phone number. I doubt if he ever booked my reservation in the first place. His excuse when I called earlier was that he was sick, but he would work on it over the weekend.
Due to their error, I didn't have a reservation for the cruise even though I had a receipt confirming final payment was received and confirmed.
Luckily, the cruiseline was able to rebook my cruise and flight with only a slight fee increase.
Cruises-N-More really dropped the ball.
0 comments