This company WLI*ReservationRewards or webloyalty.com or whatever they call themselves makes their money by linking to legitimate websites and using pop-ups to make you think it is part of a normal purchase. They ask for your email address twice and the second time you enter it, they automatically transfer your credit card information entered for your purchase to their server where they begin the process of charging you for services you probably have no idea you are paying for. This is what happened to me.
I found the charges on my bank statement and questioned my husband about them. He had no idea what they were and then I kept thinking the name sounded familiar and finally it hit me! I went to out credit card statement and found the exact same description on a monthly charge on it as well! I have documented their charges to my checking account back 27 months for $9 a month (to January).
That is not even close to the $80 they mention in their letter. It is a total of $243. Then there is the problem of the $10 a month they have also been charging my husband's Mastercard for the past 11 months! That is another $110 for a grand total of $353! And I am sure if I could get records further back than that the amount would go up. I have not actually found when they began. I just ran out of records that were available.
This company sends emails to inform you of your newly subscribed to services knowing very well, most people receive so much spam they cannot possibly read and respond to all of the emails they receive. And they count on it! This way they can keep charging people without their knowledge or consent!
I usually delete emails from anyone I do not recognize (and I did not recognize them!) since many of these emails contain computer viruses. I am an instructor at a community college and teach online, so I have to be very careful not to get a virus on my computer that would interfere with my accessing the school's servers or infect them. But this company knows very well that this method of notifying people of anything important is not the best.
I have shopped online for years and at least for now have no intention of purchasing anything else online until I can be assured that this will not happen again! I have heard that Reservation Rewards is linked to a number of websites including Laptops For Less (the one I used) and TigerDirect (which I have also made purchases from)!
This company is NOT legitimate and they must be making a ton of money just on the people that have no idea they are being charged for a service they did not want or need!
They have offered to refund me $80 but I for one, will not rest until they are OUT OF BUSINESS! And if they think they can pay me a few bucks and fix this problem, they have another "think" coming! It is NOT the money but the principle and restoring the security of online shopping!
Claudia
Hope Mills, North Carolina
U.S.A.
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