In February my husband and I went to a sales pitch by this company. A few days prior I had gotten quotes from my travel agent (not associated with DGT) about a cruise that we were going to take. I knew the approximatley how much the cruise would cost.
At the seminar, the agent called their home office and got a quote for the same cruise. It was almost $400 per person less than what my agent had quoted me. We decided to join since it would save use about $1600 for this 1 vacation. We paid our membership fee. We were also told that we would get a free trip to Las Vegas including airfare and $60.00 in gas cards. We would also be getting Travel Agent ID cards in 4-6 weeks to use for freebees and upgrades.
We asked to book the trip right then and we were told that they would not book this cruise for us. It would be "unethical" since we had previously spoken to another travel agent. We were also told that we needed to wait a few weeks to book so all the paper work could get processed. I called to try to book the cruise (I had just gotten a quote from my agent) I was quoted a price that was substantially more than then what my agent had quoted me. They also told me that booking the cruise through them would be "unethical".
They told me that as soon as I paid my cruise in full with the other agent, I could submit paper work and get a 10% refund. I submitted that in May and haven't seen a penny. I wrote to the company several times and called almost weekly. Each time I spoke with Gus, who promised to get things right.
In October I asked for a refund of my $4500 since all they had done was given me empty promises. I was told that they had refunded me my 10%. I told him that I never got a penny. He told me to write a letter to a person named Joe Young. I wrote the letter and sent it registered, return, receipt. About 2 weeks later, the letter came back to me with the words REFUSED written across it and stamped REFUSED BY ADDRESSEE. I have contacted the Better Business Bureau. They have been waiting since October for DGT to answer them. My next step is a private attorney.
All I have gotten for my $4500 is a lot of lies and aggravation.
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