I checked into the Philadephia Marriott Hotel 9/22/05. On my way to my room I noticed the hallways on the 10th floor in the hotel were simply cold. Like 60-55 degree cold. I am not kidding. When I entered my room the A/C was on full blast and it felt like a meat locker.
I turned off the AC and turned on the heat to warm up the room to a normal room temperature. (I am not a heat freak, of a rude person asking for it spite just a regular customer, but room temp would be nice).
After a half an hour of not being able to sleep because to room was simply very cold. I called the front desk and politely spoke to Nancy to tell them the heat was not working. They told me that "they could not turn on the heat until a specific date." It was "a company policy that they could not change."
I said politely that it was unreasonably cold in the room and haven't other guest complained about this? To this she admitted "a few had" and there was nothing she could do. She offered a space heater to the room.
Maintenance brought a space heater and we wondered if it was even legal to have a space heater run in a commercial hotel considered that space heaters draw oxygen and pose a fire hazard. When I addressed these concerns to the maintenance person she simply shrugged and said "the boiler cann't be turned on" and 'this is the best your going to get...' She just didn't care.
Having stayed at hotels on business before I never expected to sleep in a meatlocker and pay for it. We stayed up half the night with the space heater running, eventually warming up the room. I am also not crazy about the idea of being charged $12 a night to park my car in their lot.
I suggest to anyone looking for a hotel to rest for the night after a long flight in Philly to avoid this particular one.
Why would anyone want to stay at a hotel where customers complain about the heat and the management does nothing.
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