In the end of May I was looking to book a trip to Dublin, Ireland for June 26-June 2.
I went to Priceline.com to get some package rates, I tried a few configurations and failed. However, in one of my attempts to secure a package that included hotel and airline I managed to get a successful transaction and booked a package.
However, to my surprise, I received an e-mail some seven days laters stating that I was now able to reattempt to book my itinerary for Ireland since my last transaction had failed.
I was stunned, confused and panicked since we had committments that required us to be in Dublin at the timefram listed above.
I quickly went to another site and secured hotel and airlines for the trip.
Upon my return from Ireland, I was reviewing my credit card statement and noticed that 3,200.00 of charges were charged to my account by Priceline.
I quickly called my credit card company to file a report and immediately contact Priceline to see why I had been billed for a trip that I did not take.
They stated that I had indeed booked a package to Ireland and that the e-mail that I received was for a previously failed attempt for booking the trip.
Why would they send out a notice like that? It's that e-mail that caused confusion for me. Especially confusing since I am a very unexperienced traveler and had never dealt with Priceline.com before.
There no refund policy is completely unflexible and does not allow for errors/computer malfunctions. There is absoultely NO clear communication to the consumer.
Not only did I not have clear communication, I never received a confirmation or receipt for this trip. I never received information for traveling overseas, such as Passport/Visa information, Terrorism Alert, etc... in fact, I never received any other e-mails from Priceline after the one that stated I could retry to book my trip to Ireland.
I have filed a report with the BBB and will continue to fight this to get my full refund!
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