I booked a trip to Vegas a few months ago and had to cancel it due to a medical emergency backed up by a doctor's note faxed directly to Priceline. Upon cancelling the trip, I was told that the value of my airfare could be used on any future (within a year) Priceline booking. Because I'd originally booked with Priceline. Makes sense right? Well apparently, as outlined in the followup email they sent me (but NOT in the phone call!) I can only use that credit on VIRGIN flights because my original trip had been Virgin flights.
Now, Priceline holds that credit, Virgin has nothing to do with it and doesn't care where I use the credit, but because of Priceline's STUPID "policy" they will only let me use the credit for Virgin flights! This is a HUGE ISSUE because Virgin only flies to like ten cities, NOT including Houston which is the only place I plan to go in the next year!!! And nobody will fix it!
Not to mention one of the representatives I talked to hung up on me, and another was EXTREMELY snotty, kept interrupting me and talked down to me like I was stupid when I've spent about FIVE hours on the damn phone about this issue. I WILL NOT drop it.
Priceline can not be trusted. Do not book using priceline.com. They will find a way to screw you out of your money.
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