Last June we reserved a room at the Bowmansville, New York Red Roof Inn through the internet, giving our VISA number as a security. When we arrived at the Inn, we told the desk clerk that we wanted to pay U.S. Cash for the room.
In preparing our bill however, the clerk made an error and put it through on VISA, charging us for the two nights. We told her once again that we wanted to pay in cash.in trying to correct her error, she made another error and put a bill for 6 nights through on our VISA. Finally, she put through several refunds, which resulted in a charge of $0 U.S., and accepted our cash. We did not discover exactly what she had done until we got our VISA bill.
Because VISA uses different exchange rates for purchasing and selling of foreign currencies, all of her mistakes resulted in our being charged $28.23 Canadian. If the clerk had voided the transactions that she made in error instead of doing refunds, this would not have happened.
We phoned Red Roof Inn's customer service department, but they refused to compensate us for this unfair charge. We then wrote a letter to both the Bowmanville Inn, and also to the customer service department. The former never replied, and the latter told us that there would be no adjustment, and that their decision was final.
We think that any inn that insists on charging their guests for the error of their desk clerk should be avoided.
Linda & gary
Bolton, Ontario
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