I got into the same pushy phone exchange one year ago. Now I am in the same spot as many who have written to you regarding Ramada Plaza Resorts. I received a letter offering a vacation in Florida and a Cruise for a downpayment of $698 which I charged to my Master Card. I still owe a balance of about $399. Last week, I went on line to see if they had a web site so I could book my trip online hopefully - cuz I did not enjoy talking to them on the phone at all. Of course, I ran into this bad business website and saw all these complaints and now I am afraid to give them any more money. I called their customer service and they refused to refund my money - saying that they are able to keep the money in exchange for "holding our trip"... When I hadn't even booked any date yet! The rep's name was Henry. I told him I would contact my states attorneys office. Which didn't phase him. I am very nervous. I just want our hard earned money back. I don't feel comfortable giving them more money hoping that the vacation will be good. How can we take such a risk when - according to these other letters they could send me requests for even more money, beyond what I paid and the $399 i still owe? PLEASE HELP. I have two sons in college, medical bills and i work so hard running a day care center... I can't stand by and let someone steal like this. Please help. (should there be any safety in taking the trip (once forewarned with the proper precautions... Please tell me.)
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