Complaint / Review
Wells Fargo
Paid out unauthorized visa charge without signature, bogus overdraft fees, callous disregard, always the customer's fault

Last week I paid my auto insurance using a Wells Fargo Visa/debit card. The clerk handling the transaction made an error and overcharged. That will be detailed further in another report.

I drove immediately to the bank to ask if a stop payment could be made. I explained the situation and waited for about an hour while the manager made some phone calls to see what would be done. The reponse finally came: NO, the vendor is responsible.

At this time I pointed out that the charge was in excess of the amount authorized, and no signature was obtained for the transaction. This also caused my account to be overdrafted.

Shortly before leaving, another clerk had tried to sell me into a line of credit, and handed me a brochure with instructions for credit management. It's ironic to be handed such a thing from a bank which is automatically paying out unauthorized transactions without any means of resolution.

Are other account holders aware of how insecure their money is?