Extremely dissatisfied customer: I decided to book a cruise through Orbitz, a mistake I will never make again! I spoke with a very nice agent who convinced me %u201Ca first time cruiser%u201D that an oceanview obstructed room would actually be a better view then a regular oceanview room due to the fact that the window would be larger. I went on my cruise and it was completely the opposite. I did not get a discount for booking obstructed I only did it because I thought an Orbitz agent would know better then me, and boy was I wrong!
A week ago I called Orbitz to file a %u201Ccomplaint%u201D about all of the false information I was given and that I paid for an oceanview and had absolutely NO VIEW. The representative I spoke to, Kandice, briefly listened to my original call booking the cruise and told me I was completely misled and that an obstructed oceanview room is actually the opposite of what I was told. Then after I called back Orbitz because I never received my call after the 7 day waiting period I was told that the women I spoke with on the original booking call said there would be the same amount of light! How many people pay the same price for an obstructed view as a regular oceanview room for the same amount of light? Orbitz decided to offer me a $50 %u201Cfriendly%u201D voucher to use for Orbitz. However, I declined this %u201Cfriendly%u201D voucher because I will no longer be using this company. Also to top it all off the representative did not even call me back after the 7day wait period I called her 9 days later!
0 comments