We called Orbitz to book a cruise to Bermuda and spoke to Sarah. She proceeded to take our information down for booking the trip. She stated that she was working with another agent to get two rooms on the same deck. She gave us a price took our names, then proceeded to keep us on hold for 45 min. Only to hang up on us. When we called back we were informed that she gave us incorrect pricing, never saved the info we gave her and the reason we were booking (Orbitz refunds when price goes down) was completely incorrect. Management would not match what was quoted by the "new girl" and there was nothing they could do to fix the situation. We will not try to book with them again, there advertisement are so convincing there "new" employees even believe them.
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