Now I've had it. T mobile support is just a travesty. Today, November 30, I named to check on my voicemail (my amount is in region code 415), but rather of the accustomed requests to hear my communications, I noticed a chilly introduction "Welcome for your fresh t mobile voicemail box. You'll now be led through the actions to setup your voicemail." What? @&%#!!!??? I take advantage of my telephone for company and obtain essential communications ll the full time. Our mail had 9 definitely essential company communications saved in the previous 3 months, PLUS about 50% twelveapproximately fresh communications which were left in my own mail because the period I last tested it. And today it is all gone. As well as for the cherry on the top, I've togo through their complicated car-clerk selection to setup my voicemail and notice selections from damage.
Therefore, I contact T Mobile Customer Support and (nicely) consult with a lady consultant that calls himself Ashley. It was about 9:30am Pacific time-on November 30. She's really apologetic and appears thoughtful, but claims this was section of a program telephone system update that evidently have been planned ahead of time and happened at 8pm the night time before. Consequently, all my voicemail was removed irreversibly. How unfortunate...
Obviously, that is equally a dreadful move to make to some client along with a rest. It's horrible since T Mobile must have informed me about that update and provided me an opportunity to examine my communications and also to back-up my essential stored information from my voicemail. Atleast twice per month, these bastards deliver me foolish texts promoting their solutions. For example, on 11/16, they texted me this ignorance: "Get movie seats at T Mobile VIP area." Likewise, on 11/21, they texted me this: "get right up to $250/year in TMO gift-cards when buddies join T Mobile once you send them." Therefore again, OBVIOUSLY, these bastards possess a system for remaining in contact with me. But, no body cared to inform me that my voicemail could be totally removed at 8pm on November 29.
More, exactly why is what Ashley explained a rest? Since T Mobile includes a huge program structure they utilize to BACK-UP almost all their information, including customer communications. Like a guy with decades of connection with operating an IT organization, I also realize that a copy is necessary before any program update (e.G., a telephone system update by T Mobile). Consequently, she lied in my experience since it is merely difficult that my communications merely disappeared: they occur, plus they could be retrieved, but t-Tmobile merely does not care to truly have a process in position for such circumstances and it is informing its workers to merely lay to clients who create such demands. Is not this horrible?
As well as for the 2nd cherry along with the very first, my new Tmobile "buddy" Ashley explained that Tmobile does not matter support changes, payments, or breaks to pay clients for almost any trouble. So when I questioned her, "What can you do, Ashley, should you were in my own sneakers?" she explained this: "I never maintain my previous voicemail, so just how must I understand what you need to do." Is not this horrible? Or am I becoming an uncommon guy?
Therefore, "fairly awesome" support in the organization that promises to truly have the biggest 4G community in the world, eh? T mobile is never timid to invest printer and document on ads for brand new support deals and gadgets within their regular mailers; it's never reluctant to invest thousands on Television and web advertisements to promote its cellular support towards the public... However they did not care to alert me (and possibly several thousand others) about their absurd telephone system update. And yes, it's absurd, since improving the machine NEVER leads to lack of information — atleast not for t mobile, that has twelve datacenters with increased copy methods in position compared to number of individuals residing in China. That is merely poor company. Which may quickly result in the fingers of the competent lawyer to create a good class-action suit state — oh, and that I might find to it individually soon as there are lots of attorneys starving for the money of big companies. Therefore, please relate solely to me by giving me your contact data and also the explanation of one's newest t mobile associated catastrophe.
Folks Of this world: I desire one to recognize that T Mobile hurts which it will endure to be a poor organization. For God's benefit, we reside in the planet of CONTINUOUS COMMUNICATIONS, so when a communications organization does not keep in touch with its clients, it must stop and discover itself another work, since normally it is carrying out a detriment for the community. That's why T Mobile is definitely an utter travesty.
Men, if you should be a target of comparable assault from T Mobile, please post more grievances about them on TheSqueakyWheel.com or elsewhere, and let them know the way you experience, and inform others searching for mobile telephone support to register for ATT or Verizon.
Pity you T Mobile. SHAME YOU for damaging my company, for losing my period, as well as for being truly a discomfort within the back in the place of being truly a telecommunications supplier that works responsibly. It's no surprise that AT&T really wants to purchase you. And undoubtedly the federal government wont allow you to suckers do that combination — since ATT customer support is a whole lot worse than yours.
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