I have post paid Idea mobile connection (9911842999) from last 2 years, Before travelling to USA I have converted my Idea number to prepaid and load amount Rs3000. After Reaching USA my Idea number stop working. I tried to contact Idea customer care by phone and mail but every time they informed me they are looking into this. When Today (19th Oct) I called them again, they told me that Idea does have network in USA, so they cannot do anything. I am surprised to know after one month they are saying there is no network coverage in USA, and before leaving india they only told me that they have full coverage in USA and asked me to convert my post paid into prepaid connection.
They even provide me the call rates for USA. If you see mail below (received from customer desk) it doesn't indicate that idea does not work in USA.
Please help me in getting proper justice or advice me how can I log complaint in consumer forum against this fraud.
On Mon, Oct 3 at 10:31 AM, Customer Care - New Delhi wrote:
Dear Mr. Sharma,
Greetings for the day!
With reference to your mail, we acknowledge your concern regarding the International roaming service against your Idea Mobile Number 9911842999.
We would like to inform you that International roaming is pre activated in Prepaid connection, but you need to have a minimum balance of Rs. 150/-.
We wish to inform you that there is a rental charge of Rs. 99/- per month for International roaming service.
Trust the above addresses your concern.
Thanks & Regards,
Parul Kalra
Customer Service Desk
Idea Cellular Limited -
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 (Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or 9891012345 from a landline) to know more about IDEA.
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