Service is poor and when products fail they give incomplete information which is corrected by another technician after you have wasted a lot of time and money with them (I used prepaid cell phone to talk to them because modem shut down multiple times today, cutting off my internet and phone service.) I was told on more than one occasion to unplug the modem to correct the problem. Finally a techie told me that unplugging a problem modem will not solve the problem - and then I was cut off mid service call - why I don't know. Another call and then another techie told me that I could swap out the modem. Dealing with TWC is never simple or pleasant, but they have their people and their website 'say' that they want to make the customer happy or something to that effect. Good service would do it for me.
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