» Telecommunications » Complaint / Review: Tmobile - Unauthorized charges. #661407

Complaint / Review
Unauthorized charges

I have a four-line family plan with T-mobile. Last month, I received a bill with the charge of $332.— and I called and reduced it down to $176.—. This month, my bill was $222.—, and that's due on April. On January I called to add the unlimited texting feature to my plan, and I was told that I could get a free month of unlimited internet and that this feature WILL STOP RIGHT AFTER THE MONTH. On February, I noticed that my internet service was gone when I was trying to check my Email in school. A week after that, I checked the "My Account" app and I noticed that the internet feature was there, and that I was being charged $90 for 3 lines (the fourth line already has internet). I called and I told the representative that I did not get the service, and that I want her to cancel that feature. They charged me for the seven days that I "received" that service. A dollar a day times seven days times three phone lines= $21. I kept calling them for three days, talked to supervisors (and some of them hung up while I was trying to explain), and did everything that I could possibly do to get rid of this charge. Their reply is "sorry we can't do anything about it, it's already there, I can help you set up a payment arrangement." I don't want a * payment arrangement. I am not stealing the money to give it away to affluent companies. What should I do about it?

Offender: Tmobile

Country: USA   State: California

Category: Telecommunications


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