Usacomplaints.com » Internet & Web » Complaint / Review: Sprint - Sprint / Internet Scam Data Usage Charges after told it was a flat monthly fee. #811181

Complaint / Review
Sprint
Sprint / Internet Scam Data Usage Charges after told it was a flat monthly fee

I have comcast internet in my home for internet services, however wanted to purchase the card to take along for when I'm out of the home. I had a USB adapter years ago with Verizon that was approx 24.99 a month so I checked with Sprint. They said yes, they have one also with 4G 29.99 a month unlimited use. So I bougt the connecter for approx 125. Oo which you could hook up to as many as 5 internet connections. Which I never use anyway, but I thought it may come in handy with my ipod touch...

I was driving and received a text message on my phone with this new number connected to my internet access and a message I was close to overage charges. I immediately pulled over called 411 to get a number to speak to a representative. When I spoke with her I told her I signed up for unlimited use, and there was no way I wanted to have an internet connection I had to monitor minutes for. She assured me there were not going to be overage charges and that it was 29.99 a month flat fee.

The following bill I receive a prorated charge of like 40.00 because (idk really?) but I pay it.
The following month I receive a bill 224.77 on my internet connection.
When I call them to tell them there is an error, they tell me this is the plan I signed up for.
I explain that I did not. I even called when I received text messages and I was assured I was on a 29.99 plan!
The guy on the line kept trying to read me the same "script" for this rebutle...
Finally when i ask him to stop that, and give me to someone else, his "supervisor" tells me again i have to pay this amount and that there is no record or notes recording my call. (of course! How convenient) I ask to speak to her supervisor to take this off my account, get reimbursed for the 125. For the equipment, the 40.00 proration and to remove the 224.77 from my bill.
She tells me I will take that off of your plan but there is an early cancel policy she will charge me 200. Oo to cancel my internet plan!!!
I told her to do what she has to do, I am deducting the 224.77 from my bill and thats all I am paying. If they want to lose a customer of 3-4 years I will go to another provider. And I hung up! I am furious, and I am not sure what is going on but I know I am being totally ripped off!!!


Offender: Sprint

Country: USA   State: Pennsylvania   City: Bensalem
Site:

Category: Internet & Web

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