After my first bill, when I noticed text message charges for my kids' phones, I begged to have texting blocked - T-Mobile said they couldn't do that. I ended up paying an extra 10.00/month (over our already extremely costly plan) to allow my kids texting due to the inevitable incoming text messages. I understood that was unlimited texting - and instead got an overage charge of hundreds of dollars for one month just for text messages.
When I called customer service they said it was not unlimited texting, that would have been approx. 10.00 more per month. I said I was sure the representative had said it WAS unlimited, and that they should have explained that for only 10.00 more it WOULD have been unlimited; I certainly would have gone with the unlimited plan! I pleaded with them to increase my plan by 10.00 now and make it retroactive, my reason being that they were either unwilling or unable to block the texting as I had originally asked, and that I had been lead to believe the approx. 10.00/month for texting for two of our four phones WAS unlimited.
I have spoken to them at length, and they are unwilling to compromise. IF THE TEXTING CAN'T BE BLOCKED, they should be willing to make it retroactive, ESPECIALLY since I was lead to believe it was unlimited, and no explanation had been given to me that for only 10.00 more it WOULD have been unlimited!
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