Usacomplaints.com » Telecommunications » Complaint / Review: Att - U-Verse. #650578

Complaint / Review
Att
U-Verse

It has been 3 months because the unique purchase was positioned to possess my range ported over from another provider. AT&T, through their insufficient conversation, has triggered delay after wait.

First, these were lacking some info, that I then found out about following the preliminary interface day after I named to discover why the purchase was not total. AT&T rewrote the purchase for 10 days later. Arrive that evening, the purchase nevertheless was not total.

After many telephone calls, I talked having a repetition who stated there is a mistake using the purchase which it'd need to be rewritten again, for another 10 times later on. While I described I Would previously been through that of course if thereis a mistake today, there'll likely be a mistake then she could get anyone to hear and explained the mistake was set and anything ought to be up in 2-3 hours.

It was not. I called back that evening and was informed by assistance that anything seemed good-and ought to be up by 10 pm. It was not.

The following day I named and got Tier - 2 assistance who explained that anything seemed good-and they'd need to restart my modem. They did, that disconnected my phone plus they never bothered to call-back.

I called in the night, got Tier - 2 plus they stated that with that mistake, there is no means they are able to interface the amount before error is removed, which is in 24-48 hours after which I Would need to delay another 5-7 times for that quantity to become ported. He attempted for connecting me with purchase administration, lay on-hold for 20 units where period he returned and stated work was shut and that I'd need to contact them 24 hours later.

Named 24 hours later and purchase administration stated they might do-nothing before purchase was removed after which they'd obtain the purchase rewritten and that Iam taking a look at another 10 times for that quantity to become ported. I questioned why I will visit a mobile phone merchant and obtain my range ported around in 20 units with AT&T it requires per month. They'd no solution. You will find way too many divisions that contact an order which causes mess ups. I am pissed.


Offender: Att

Country: USA   State: California

Category: Telecommunications

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