The next communication claims it best:
Original Notice to Verizon...
Primary Subject: Billing
Extra Subject: Cost and Stability Concerns
Concept Body:
I'm mad. I had been applying my telephone to create a cost. It had been a brand new telephone and that I should have struck the incorrect option.
I thought I had been entering a cost of $xxx. Alternatively I settled the entire stability - that will be not due for 15 times. I CAN'T manage to pay for that additional $xxx at this time. I talked having a VZ consultant that same-day, he finished an application and explained it'd consider 72 hours to approach.
I called to check on the standing nowadays and was informed with a consultant (she was a moron, in the event you care) it will take as much as 10 times to approach the demand. Are you joking? I've since voiced having a excellent boss (THE ONLY REAL person out-of 3 who appeared to possess a idea... He supplied exemplary customer support,) - and he's stated 24-48 hours may be the tradition.
I'm writing to be certain you realize my disappointment. Please facilitate this request a return. I'll never create a cost from my phone again. I handle social networking to get a dwelling and that I am managing the need to tear VZ on Twitter, Fb, Linkedin, Tumblr, Friendfeed, StumbleUpon and my website. I'm so angry at this time. Every other organization might change this within one day. It's been 3 times previously!!! Please cope with this within twenty four hours and inform me that it's been solved.
Angie xxxxxxxx
Verizon's reaction...
Dear Angie xxxxxxxx,
Great night! I've examined your consideration and that I regret to express the demand posted was finished nowadays but our treasury division wasn't ready to change this cost. Our name is Arlene and I’m really sorry to listen to that you simply didn't plan to spend the total amount entirely, but I'll be much more than pleased to supply extra information regarding this.
Whenever A balance arrives and also the cost addresses the balance entirely, we're not able to credit back any over-payments, until this leads to a credit balance.
Because The cost of $xxx included precisely your balance, we're not able to change it.
Bear in mind that after a cost is created over our automatic program, it'll request you to verify more often than once the cost quantity you intend to create.
I apologize for that trouble this might have triggered.
I'm sorry I had beennot ready to supply you having a more positive reaction when it comes to your cost. We enjoy your company and thanks for using Verizon Wireless.in case you have extra concerns or experience your issues aren't solved, please answer this email.
Truly,
Arlene
Verizon Wireless
Customer Support
Our ultimate mail to Verizon...
Expensive Verizon Client "us"Support,
I anticipated nothing less from Verizon.
Your awful customer support is renowned - and today I'm experiencing it directly.
Make sure to examine my ideas on Fb, Twitter, LinkedIn, StumbleUpon, Tumblr, Flickr, and my website.
Fortunately, customers are now able to reveal your abhorrent conduct using the world via social networking.
Ashamed,
Angie xxxxxxxx
P.S. The punctuation, wrong utilization of my first and lastname within the introduction and your utilization of phrases like "treasury department" informs me 1 of 2 issues:
You use cold form-letter themes and/or you are not surviving in this nation and Verizon did not take some time to coach you precisely.
Again, fantastic customer support.incredible. Can not wait to publish this conversation on my website.
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