Listed here are the facts of the client support phone
You're today communicating with 'Abbey'
Your Problem identification for this talk is LTK43605958743X
Abbey: Hi, how can I assist you to?
Moe: hello I had been on talk to one-rep my port isn't recieving calls i restarted and did an update it's nevertheless no longer working to receive calls but I will contact
Moe: I will call-out
Abbey: Ok. I would like to help you.
Moe: although not obtain cald
Moe: calls
Moe: i hsve 2 mj
Moe: 718 7136645
Abbey: Please wait while I examine that for you personally
Moe: I'm at that area today
Abbey: One minute please...
Abbey: Ok did the switch station up-right now?
Moe: yes
Abbey: Please restart your miracle port by pressing SELECTION in your magicJack softphone/switch station then press PROGRESS CUSTOMERS then press RESTART.
Moe: okay
Abbey: thanks. Let them understand when the switch station is up.
Moe: okay
Moe: all-is up
Abbey: Ok then attempt contact your MJ today.
Moe: okay
Abbey: thanks.
Moe: its no longer working
Abbey: Ok.
Abbey: Please follow the link to obtain and operate the magicJack upgrade:
Abbey: http://upgrades. Magicjack.com/upgrade/upgrade. Exe
Moe: okay
Abbey: thanks. Let them understand when the switch station is up then try again to contact your MJ.
Moe: still not receiving calls
Abbey: Ok.
Moe: I will call-out however it rings hectic when somebody calls me
Abbey: Please press the “START” (WINDOWS BRAND) switch and choose “Control Panel”. About the upper-right part, press the dropdopwn selection alongside Watch by and Choose “Small Icons”.
Moe: little symbols aren't accessible
Moe: I'm applying gain 7
Abbey: Ok. Did you begin to see the “Windows Firewall”.?
Moe: no
Moe: I take advantage of avg but i however in a move for mj
Abbey: Ok.
Abbey: One moment please...
Moe: it had been employed by 24 months like this
Moe: mj is permitted to feel the fire-wall other smart it'll not show up
Abbey: Please press the “START” (WINDOWS BRAND) then kind Firewall. Cpl on research.
Moe: okay
Abbey: Please double-click “Windows Firewall”. Then press Sophisticated configurations within the remaining line of the Windows Firewall screen. (make certain it's On to ensure that we are able to include the locations)
Moe: hear below avg fire-wall may turn off easily use windows firewall
Moe: I actually donot use windows firewalls
Moe: the ports are available
Moe: I will create calls
Moe: not receive calls
Abbey: Ok please follow my actions.
Moe: firewall is available
Abbey: Ok.
Abbey: Then press Sophisticated configurations within the remaining line of the Windows Firewall screen. (make certain it's On to ensure that we are able to include the locations)
Moe: this really is windows firewalls we're referring to
Abbey: Yes Moe.
Moe: first I've to trigger the firewall
Moe: so it's up ow
Abbey: Then press Sophisticated configurations within the remaining line of the Windows Firewall screen. (make certain it's On to ensure that we are able to include the locations)
Moe: okay progress protection is up
Abbey: 1. Select Inbound Guidelines within the left column. Select New Principle within the appropriate line. Then set the dot about the group for Interface, within the Fresh Inbound Rule Magician and click Next.
Moe: ok completed
Abbey: 2. Please press Process and locations, then place the dot about the group for UDP subsequently set the dot about the Particular nearby ports and kind 5060 within the container alongside it the press the Following option...
Moe: no process and locations
Abbey: are you currently using OS Windows - 7?
Moe: I've principle kind plan motion account title subsequently does this principle affect all applications or perhaps a specifi plan all plan with radio switch the program route
Moe: u do not study
Moe: i told u I had been utilizing gain 7
Moe: look-back within the talk
Abbey: you then should have the Process and interface.
Moe: no
Moe: all I've about the display I've set to u
Abbey: Ok.
Moe: I'll return and try it again to determine
Abbey: Ok thanks.
Moe: that is under plan not new principle your wording is incorrect I came across interface guidelines that handles handle link to get a tcp or udp ort under plan
Abbey: Ok.
Moe: I'm a third-level help manufacture
Abbey: please press Process and locations, then place the dot about the group for UDP subsequently set the dot about the Particular nearby ports and kind 5060 within the container alongside it the press the Following option...
Moe: today i get protocl and locations get sucked in
Moe: TCP UDP
Moe: I've two radio switch TCP and UDP involved upd
Abbey: Please follow my actions to ensure that we are able to visit next thing.
Moe: u haven't answerd my issue
Moe: what's the final point i published for you
Moe: what switch to involved
Abbey: I'm moving one to among our top% brokers as ranked by our clients. Please keep while I move you.
Please wait while I move the talk with the very best suitable website owner.
You're currently communicating with 'Diana'
Your Problem identification for this talk is LTK43605958743X
Diana: Hi Abbey,
Diana: That Is Diana, a Greater Degree Of Assistance. I'll be aiding you. How are you today?
Diana: To better aid you, please provide me a while to examine your talk/s, thank you.
Moe: great
Diana: Cheers
Moe: I've attained to the stage of udp switch enggaed adn particular nearby ports 5060
Moe: your first degree assistance do not browse the wording i delivered her or him
Diana: One minute please...
Moe: remember I'm applying avg firewall and so I may eliminate windows firewalls the moment we completed this issue
Moe: therefore please consider that into account I'll not use windows firewall
Diana: were you in a position to include the 5060 UDP port?
Moe: I did so place a principle in avg to permit mj togo through the fire-wall
Moe: indeed
Diana: next, please do exactly the same 1-3 actions, but identify it as MJ2 and also the port-number is 5070….
Moe: my issue for you is how may this impact avg firewall
Moe: since avg may turn off windows firewall
Moe: if u have to increase to discover please do
Diana: In around I'd prefer to move one to another owner I apologize, but we're prohibited to achieve that because you happen to be within the high level of assistance
Diana: please switch off the AVG firewall and make certain windows firewall is on
Moe: not a problem you've not responded my issue
Moe: i dont' use windows firewall
Moe: windows firewall hurts
Diana: are you able to start the exact same locations within the AVG firewall?
Moe: I'm not coping with the 5163072209 nowadays I'll do this a that mu reaches another area
Moe: I'll consider the guidelines and find out if it may be produced.
Moe: but let's do that below I'll check it out if it performs I'll discover a way to create it use avg I'll keep in touch with sr manufacture at avg
Moe: and so I visit next with this display
Moe: two guidelines below
Moe: permit the link this incorporated link which are portected with IPsec.in addition to these aren't and permit the bond it's safe
Moe: which radio option do i press
Moe: permit the link or permit the link if it's safe
Diana: please make certain magicjack is permitted
Moe: it suggests nothing about mj
Moe: you will find guidelines
Moe: your wording aren't created properly the cause u cannot tell me how to proceed
Moe: what guidelines or principle do i involved
Moe: under motion what guidelines do i utilize
Diana: if you're able to permit magicJack on both it Could be greater
Moe: the principle doesn't provide mj
Moe: mj is process and locations
Moe: the following display requires yu to motion
Moe: what do i participate in motion
Moe: you've to understand how this process may respond together with your machines
Diana: are you able to permit all contacts to magicjack?
Moe: it suggests nothing about mj
Moe: the display may be the Fresh Inbound Rule Expert
Moe: motion may be the proceeding
Diana: what're your choices for the reason that Fresh Inbound Rule Expert
Diana: are you able to include locations or applications?
Moe: u similar to the last fool
Moe: i told u exactly what the display claims
Diana: thanks for waiting. I'm going to be along with you in only a minute.
Moe: permit the link including link which are guarded with IPsec in addition to these aren't next principle Permit The link if it's safe this incluide just connectionthat have now been authenticated by usingIPsec. Link is likely to be attached utilizing the environment in ipsec qualities and guidelines in coneection protection principle node or stop the bond
Diana: what's choice 1
Diana: what's choices 2
Diana: what's choices 3
Moe: appear above i provide the choice u do not study
Diana: how might choices is the fact that, you offered all choices in one single phrase, how will you believe I will separate these options?
Moe: 3 choices i provide you with above
Moe: moe: permit the link including link that are guarded with IPsec in addition to these aren't next principle Permit the link if it's safe this incluide just connectionthat have now been authenticated by usingIPsec. Link is likely to be attached utilizing the environment in ipsec qualities and guidelines in coneection protection principle node or stop the bond
Moe: you will find the choice again
Moe: permit the link including link which are guarded with IPsec in addition to these aren't
Moe: choice 1
Moe: next principle Permit The link if it's safe this incluide just connectionthat have now been authenticated by usingIPsec. Link is likely to be attached utilizing the environment in ipsec qualities and guidelines in coneection protection principle node
Moe: choice 2
Moe: or prevent the bond
Moe: choice 3
Moe: therefore we've a range of 2 choices
Moe: how may your acts recact to choice INCH and 2
Moe: this isn't inside your software
Moe: move discover from the high level of assistance I'll delay
Diana: In around I'd prefer to move one to another owner I apologize, but we're prohibited to achieve that Because you happen to be within the high level of assistance
Diana: provide me the choices properly, not provide all choices in one single phrase
Moe: resolve the issue u dunce
Diana: provide me the choices properly, not provide all choices in one single phrase
Moe: i provide u the 3 choice
Diana: I want your complete assistance to ensure that me to solve your issues, however should you don’t work I'm compelled to finish this program. Give me the choices precisely, not provide all choices in one single phrase
Moe: I want your boss
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