Secret Port Plus ceased operating as a result of power adapter heading negative I eventually deduced. After 2 difficult hours of text/communicating with "Trip" and "Future" then all a quick, they had a need to obtain improvements to my device which began throwing certification signals whenever they attempted to reply a problem within the talk box. Really smart concept! I saved, once we went, the talk, another really intelligent concept! Incidentally, nothing was every completed to solve my problem. Changing an easy $3.00 component that went poor, not really the present to market me one.incidentally, I actually donot often travel this banner, but I'm a disabled vet, fixed-income, and this was a genuine advantage since it offered me no difficulty before this. Following may be the log of our time together... If you should be having a poor evening, feel liberated to study it again...
Ase watch for a website owner to react.
All providers are helping others. Thanks for the patience. An owner is likely to be along with you soon.
You're currently communicating with 'Trip'
Your Problem identification for this talk is LTK554034402684X
Trip: Hi, how can I assist you to?
Ken: hello! Our Secret port plus ceased functioning. The lighting occurs when connected to the calculate, but doesn't when connected straight into the modum or even the store. I've re entered the signal for my service, no chance. I get no dial-tone, however the plus indicators in when blocked into the pc straight
Trip: Hello Ken, good-day, I would like to help you
Ken: Positive, cheers
Ken: did you receive what I (wrote?
Journey: Indeed
Ken: awesome...
Trip: can I request where the magicjack plus is blocked in today?
Ken: The aged 1 is in my own computer
Ken: new 1 is within the telephone
Ken: simply unplugged the aged 1
Trip: about the modem or even the pc?
Ken: the brand new 1 is connected to the modem
Ken: 1 minute please
Ken: make sure
Trip: have you got the orange and also the green-light about the magicjack plus?
Ken: no lamps at-all
Trip: Please connect the magicjack plus system towards the pc and inform me if you have the switch station about the display
Trip: inform me if you have the switch station about the display
Ken: blocked in... Call display on
Ken: lamps on
Trip: would you observe SELECTION about the switch station?
Ken: yes
Trip: Please click SELECTION to check out the magicjack sequential number the one which begins with A921./ A11. Or C921...
Ken: a11310030162ad
Journey: When I have examined within our finish this Telephone Number: (512) 650-4303 of the magicjack plus and also the Permit Expires: 12/05
Journey: have you got the dial-tone?
Ken: telephone isn't near to the pc, I'd to remove in the modem because I'm handicapped and make use of a notebook, need me to connect back-up?
Ken: telephone base...
Trip: Ok
Trip: I have to examine when the magicjack plus works on the pc
Trip: please link the telephone towards the magicjack plus system
Ken: completed
Ken: no dialtone
Ken: no lamps
Ken: even if simply blocked into the power adapter
Trip: on the pc whenever you blocked the magicjack plus, have you got the blue-light on?
Ken: yes
Trip: have you got the dial-tone today?
Ken: when connected straight into the modom, no-light
Ken: no
Trip: Ok
Trip: you're utilizing a device, not really a hub?
Ken: unsure of the word, it's what my web organization place in for my pc and instant
Ken: connected to the rear
Trip: can I possess the manufacturer and also the type of the modem please?
Ken: worked fantastic till I returned recently from 3 times in Austin
Trip: can I possess the manufacturer and also the type of the modem please?
Ken: it is a "2 wire" do not have a magnifier to determine the fine-print... Please recall, I'm handicapped and it is very difficult to maneuver...
Trip: Please examine the manufacturer and also the type of the modem in the back of the modem
Ken: I can not browse the printing, journey... It's been working good since I have purchased
Ken: the miraculous port and also the miraculous port plus that's
Trip: 1. Please press start as well as in the Start Research variety CMD and push enter, the command prompt can start.
Journey: 2. About the command prompt, type IPCONFIG and push enter then inform me the IPv4 address and also the Default-Gateway
Ken: 1 sec. It is still draw documents
Trip: in your pc screen
Trip: please do the actions above
Ken: I did so, it flassed a display, subsequently vanished, I've Windows - 7 if which makes a distinction
Ken: dos screen
Trip: 1. Please press start as well as in the Start Research variety CMD and push enter, the command prompt can start.
Journey: 2. About the command prompt, type IPCONFIG and push enter then inform me the IPv4 address and also the Default-Gateway
Ken: hear, it just happened the way in which I mentioned it did... I can not read within the moment thaty display exhibited, is just a supv accessible, Trip?
Trip: I'll be correct along with you.
Ken: Ideally a supv may
Ken: You insulted me'
Trip: I'll be correct along with you.
Trip: One moment please...
Trip: thanks for patiently waiting...
Trip: I would like to help you Ken
: who's this please?
Trip: I'm Trip
Ken: I'd like a boss please
Trip: I'm moving one to among our top% brokers as ranked by our clients. Please keep while I move you.
Ken: you're not really a great communicator
Ken: boss
Trip: I am aware
Trip: I'm moving one to among our top% brokers as ranked by our clients. Please keep while I move you.
Ken: boss
Ken: comprehend?
Please wait while I move the talk with the very best suitable website owner.
You're not presently in a conversation program.
Trip: I'm moving one to among our top% brokers as ranked by our clients. Please keep while I move you.
Ken: you're not really a great communicator
Ken: boss
Trip: I am aware
Trip: I'm moving one to among our top% brokers as ranked by our clients. Please keep while I move you.
Ken: boss
Ken: comprehend?
Please wait while I move the talk with the very best suitable website owner.
You're not presently in a conversation program.
You're not presently in a conversation program.
Aren't currently in a conversation program.
You're currently communicating with 'Future'
Your Problem identification for this talk is LTK554034402684X
Future: Hello, This Really Is Future.
Future: can you mind providing me a minute to examine your previous talk?
Ken: Hello, have you been a boss, Future?
Future: Yes Ken
Ken: Great, thanks,
Future: is the magicjack plus plug-in in your modem or computer?
Ken: modem using a wire linking it towards the store using the adapter
Ken: correct wires towards the correct plugs
Future: may be the Web and telephone position is lit-up?
Ken: nothing lights up until it's blocked straight into the pc, and that's why I got the plus due to my impairment and requirement for a notebook
Ken: no selection until it's within the computer
Ken: I am considering adapter?
Ken: however it doesn't illuminate if blocked straight within the modem possibly
Ken: (energy) adapter
Future: Applying magicJack plus with no pc
Future: 1. Connect the magicJack Plus in to the power adapter that's been supplied
Future: 2. Connect the Ethernet wire that's been supplied in to the magicJack Plus
Future: 3. Connect another end-of the Ethernet wire into your device our modem
Future: 4. Connect a phone into your magicJack Plus
Future: 5. Connect the ability adapter right into a power store
Ken: like that at this time... Been there done that... May we move ahead?
Future: Ok
Future: ensure that one end-of the ethernet wire is connected to your device/router/change and also the different conclusion into your magicJack PLUS.
Future: in addition you have to ensure that your device/router/change is driven on which the interface you've linked the magicJack to is working properly.
Ken: Future, I'd not handled anything when it quit operating, I examined all contacts I'd connected that had it working successfully to get a very long time today, no body else lives below. My web works, my router works, my wires have now been examined, the one thing I can't check is just why the lighting doesn't continue once the miraculous port plus is connected to the store using the power adapter
Future: please disconnect it in the energy supply, delay thirty seconds, and plugg it again in.
Ken: did that additionally, had it unplugged for five minutes to be certain
Future: Attempt To plug-in on various interface of one's modem?
Ken: did that additionally, blocked it into an store I understood to get a reality was good...
Ken: however there?
Future: Yes
Future: can I understand the design and make of your modem?
Ken: we've been here before... The manufacturer is 2 wire... I can't browse the design, however it may be the same one I've often had
Ken: May I obtain the corp target please directly after we are completed?
Future: Certain
Ken: thank you
Future: could you connect it in your device to check on if it operates
Ken: Future, I guarantee you, I'm not really a dummy and also have analyzed this issue close-up and also have double-checked anything you've requested me twice due to the difficultys experienced on "chat support". I'm mid-50is and caused computers to get a couple years therefore let us reach tougher material
Ken: no crime
Future: Ok
Ken: I ought to atleast obtain a energy lighting, proper?
Future: yes
Future: did you attempt to utilize various Ethernet wire?
Ken: I really donot, even when itis straight blocked directly into an store
Future: attempt to make use of the Ethernet wire simply to examine
Ken: do not have 1 useful
Future: Ok
Ken: however the lamps seriously when itis connected to the pc
Ken: does it seem like an electrical adapter for you?
Future: we simply need to examine all of the feasible methods to repair it
Ken: we've!
Ken: it operates easily return it to some miraculous port
Ken: but I still have 1 of these resting below
Ken: all of this lost 2 hours of my entire life is going to do is shed you clients if folks ask me how customer support is!!! Lol
Ken: which was a laugh...
Ken: today, Future, how can we resolve this Energy adapter issue?
Ken: hello?
(she did reply back after which required the requirement to plug-in my device towards the pc for improvements and soon after all closed up and that I needed to restart anything) Experienced like I had been assaulted...
Ts13644814
Please watch for a website owner to react.
You're currently communicating with 'Anne'
Your Problem identification for this talk is LTK554034417182X
Anne: Hi, how can I assist you to?
Ken: Hello Anne, I simply got disconnected after 2 hours of "discussion".
Anne: I would like to understand the issue, that you simply have with magicjack?
Ken: fortunately, I replicate/stick once we went. 1st I want your corporate target please for follow-up
Ken: I actually donot wish to begin around till I obtain the tackle just in case I get disconnected again
Ken: have you been there?
Ken: Hello?
Ken: for whatever reason, all reactions from your own website are now actually plugged, and so I imagine your prior people did the things they needed to do, and so I may submit my results to the blo0g and also the greater business agency the moment I discover what "unique improvements" they had a need to obtain to my magicjack. Verify your documents... You might want to email me at
0 comments