I recently had a customer in Detroit worrying of the web falling, comprehending that AT&T might attempt to drive this down like a inner problem, I went disease & spyware tests. I updated all MS progs and updated the firmware on my firewall. After 2 weeeks of calling AT&T assistance they finnaly admited to some challenge n / the point or their modem. Their assistance recommended I alter their modem to some link and authenticate t / my firewall. I acomplished this-which didn't solve. They explained they'd deliver a technology out before 5:00. At4:30 I acquired a phone in the technology stating he might not create it and he required a user-name and code for AT&T. I told him to contact my customer to arange his arrival-time and he didn't require a code as he'd be seting up the modem like a link. He became angry that I had been informing him just how to do his work. At 6:15 I received a call from my customer he never received a phone. After contacting back AT&T and waiting on-hold for 1 time, I talked n / a repetition who assured me he'd contact the customer and might include records not to alter any accounts and also to set link style. 9:30 24 hours later, nevertheless no-call or display from AT&T. At 10:30 the technology came on-site informing me he'd mounted the modem and required me to alter the code on my firewall!!! I strolled my customer through this after which needed to reexplain towards the AT&T technology the cause the web was along was he hadn't established the modem into link style. After detailing again to him steps to make these modifications my web returned up. Nevertheless 2 hours later the web falls started again! I named AT&T to port and setup another visit. Here we move again. I service more than 50 businnesses within the Detroit and NW Illinois region and am likely to change all of my customers from this terrible support.
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