Integra Telecom support billed people for support that people didn't have. We improved our providers from 2 T1s to 3 T1 included collections. They charged us for that fresh bonded 3 T1s but still billed people for that previous 2xT1s.
They over-charged people for 1 5 years and throughout that period they'd a salesperson critique our providers once we were contemplating upgrading to more collections. Since we'd a big change within our IT team the agreement for that fresh 3 bonded T1s wasn't examined once the fresh bonded T1s were set in. After Integra arrived on-site and examined our providers they never mentioned something about getting people for that 2 T1s that people had disconnected. They just offered us a for more traces along with the 3 we'd additionally put the two these were getting people for but didn't have. Whenever we introduced it for their interest the stated it had been our problem. After I told them they had completed overview of our providers and documented it to us they quit the no further linked, but billed for T1s off the estimate.
We'd an onsite assembly together to solve the challenge plus they just informed us they might credit people for only a few months. They might not describe why the outlines were stored off the statement or why it had been not delivered to our interest they were payment people to get a support they understood we weren't receiving. I'd examined using the salesperson what we'd and also the salesperson simply never stated anything concerning the service-we weren't obtaining or even the costs related to it. The brand new account supervisor just stated that the aged salesperson must have informed us of the difference, but because she was no lengthy using the company they attributed everything on salesperson that left the organization.
We were informed in those days since our agreement was over they might remove the outlines the moment we got substitutes. We got substitutes and were informed that people had a brand new salesperson plus they might just switch off the traces after another regular payment period no real matter what the bargaining group informed us.
The corporation isn't trustable and beware they'll draw the wool over your eyes and abandon you unhappy and pissed. After considering more grievances about that company my only guidance would be to remain clear of the dishonest organization.
The corporation won't maintain company long when they proceed to use in combative atmosphere using their ever-dwindling customer-base.
Please move the truth that there's another disappointed ex-Integra client.
Save yourselves the trouble of the poor organization.
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