We'd a Credit Card with CitiCard for around 17 years as well as for one of the most part were pleased with their support. We recently had a demise within the household, in another condition and forgot to pay for the costs for 30 days (July). Whenever we recognized that people hadn't compensated that month we quickly settled the costs and also the late fees. We described what had occurred and were informed our aged rate of interest, that was 3%, was terminated and our new rate was currently 15%. My spouse and that I desired to stop the account then but we were convinced to maintain the consideration.
In July customer support stated they'd need to stop our previous cards and were giving out fresh cards with fresh figures and we're able to utilize our previous cards until then. We returned property in Sept and hadn't obtained our new cards however. I named and requested them where the cards were plus they stated they'd delivered them to us. I described the problem for them as well as in change they stated they'd record them as absent cards.
October 3 I named CitiCard and have when they had delivered the brand new cards however. The very first woman stated that she couldn’t aid me and might move me new company. The telephone rang along with a saving arrived on and stated that all of the outlines were hectic and also to call-back at another period.
I quickly called back at about 3:21 PM PST and spoke to some woman called Sharron. She was ethical and stated she'd assist us. Because my spouse may be the main card-holder she registered in about the discussion as required by Sharron. Sharron mentioned this discussion could be documented and we offered her all of the info she required aside from my wife’s Social Security Number. I informed her we're able to provide her the four numbers but we didn't hand out our social security figures within the telephone. She quickly stated she couldn’t assist us. I informed her to stop the consideration and before we're able to consult her every other concerns like if we owed anything and how to proceed using the cards, she put up.
However I'm pleased that people didn't have depend on our CitiCard for the 2000 mile journey home. My spouse and that I are determined that due to their apparent insufficient problem for that consideration we'd together, we don't need any connection with CitiCard or every other support run with Citibank.
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