I am absolutely disappointed with T-mobile. There is a Shannon (I.D. # 124589) at T-mobile customer service who has been treating customers like DIRT, and accusing customers of being rude and insulting without bases. I heard about her two years ago, and, in fact, a year ago I was there when someone I know had the misfortune of having to speak with her. I had the misfortune of speaking with such a bombastic moron today. Shannon, who is supposedly in customer service, interrogated me on things that she assumed to be the issues of my call, instead of asking for the reason. She also uses nasal tone a lot, and was mean and rude. I remember one argument my friend had with her was about her attitude and professionalism. I now can sympathize with my friend, Shannon does have a rotten attitude and does like to argue with customers. It's a shame that CSR were trained to or allowed to argue with customers, or accuse customers of doing something they did not do.
I had enough of T-mobile customer service people talking to customers in nasal tone. It is rude and unprofessional. And I had enough of T-mobile customer service people's smart alec way of handling and abusing customers. I dreaded ever to have to call T-mobile, but sometimes the need is there. Most of the T-mobile CSR I talked to are in Philippines, and there is generally a communication problem. These people don't listen. You ask them question A, and they answer question %. It seems like they are disseminating standard answers from a handbook. The girl I talked to today made me repeat everything I said several times and still cannot find the correct standard answers from her handbook, but when I asked her to repeat her answer, she would huff & puff about it. So I got really upset and asked to be transferred to someone in the U.S. My call was transferred to Shannon. She was a joke, to be called a CSR.
There was many dead silence from Shannon. Some people mistake rudeness as professionalism, and it is my opinion that I have just talked to someone like that at T-mobile. I don't have the obligation to teach these people how to work properly as a CSR, but T-mobile does. I for one would consider to close my regular wireless service and all my prepaid services with T-mobile when the new guy comes to town (hopefully next year).
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